Privacy policy
Effective Date: August 25, 2026
This Privacy Policy describes how alpineproducts.com (the "Site," "we," "our," or "us") collects, uses, and discloses your Personal Information when you visit the Site, make a purchase, subscribe to our communications, or otherwise interact with us.
Contact
If you have any questions about this Privacy Policy, would like more information about our privacy practices, or wish to exercise your privacy rights, please contact us:
Email: sales@alpineproducts.com
Mail:
Alpine Innovations LLC
275 North 950 East
Lehi, UT 84043
United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you create an account, subscribe to our marketing communications, request customer support, or otherwise communicate with us.
Throughout this Privacy Policy, "Personal Information" means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual.
Device Information
Purpose of collection
To load the Site accurately, improve website performance, prevent fraud, and analyze Site usage.
Source of collection
Collected automatically using cookies, log files, web beacons, tags, pixels, and similar technologies.
Disclosure for a business purpose
May be shared with Shopify and trusted service providers that help us operate our website and analyze performance.
Personal Information collected
- Browser type and version
- IP address
- Time zone
- Cookie information
- Pages viewed
- Search terms
- Referral sources
- Interaction with our website
Order Information
Purpose of collection
To process and fulfill orders, process payments, arrange shipping, communicate regarding your order, detect fraud, and, where permitted or requested, provide information about our products and services.
Source of collection
Collected directly from you.
Disclosure for a business purpose
May be shared with Shopify, payment processors, shipping carriers, fraud prevention providers, and other service providers necessary to fulfill your order.
Personal Information collected
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
- Purchase history
Customer Support Information
Purpose of collection
To provide customer support, respond to questions, resolve issues, and improve our customer experience.
Source of collection
Collected directly from you.
Disclosure for a business purpose
May be shared with customer support platforms, CRM systems, and service providers assisting with customer communications.
Personal Information collected
- Name
- Email address
- Phone number
- Order information
- Any information you choose to provide during communications
Email Communications
If you subscribe to receive marketing emails, we may send information regarding:
- Product launches
- Promotions
- Special offers
- Educational content
- Company news
You may unsubscribe at any time by clicking the Unsubscribe link included in our marketing emails.
SMS Communications
If you choose to opt in to receive SMS/text messages from Alpine Innovations, we may send text messages regarding:
- Order updates
- Shipping notifications
- Customer service communications
- Product announcements
- Promotions and special offers
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message.
Reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Sharing Your Information
We may share your Personal Information with trusted third-party service providers that assist us in operating our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Customer relationship management (CRM) providers
- Email marketing providers
- SMS messaging providers
- Website hosting providers
- Analytics providers
- Fraud prevention and security providers
These service providers may only use your information to perform services on our behalf.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be shared only with service providers as necessary to deliver messaging and support our business operations.
We may also disclose Personal Information when required by law or to protect our legal rights.
Cookies
We use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and enhance our services.
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of portions of the Site.
Data Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you request that we delete it, unless we are required or permitted by law to retain certain information.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to help protect your Personal Information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Your Choices
You may:
- Update or correct your account information.
- Unsubscribe from marketing emails.
- Opt out of SMS communications by replying STOP.
- Contact us regarding access to or deletion of your Personal Information where applicable under law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technology, legal requirements, or other operational reasons.
Any updates will be posted on this page with a revised Effective Date.