We have built this FAQ page in an attempt to answer our most common questions we receive from customers. To read the answers please click on any of the prompts or questions below for a drop down to appear. If you cannot find an answer to the question you may have, please feel free to contact our customer service line and we'd be happy to help you. Customer Service number- 801-766-4994
Order Related FAQs
If you ordered the wrong Item or you want to change your order there are a couple of things you can do, first would be to contact us as soon as possible so that we can correct the order before it ships out. you can call our customer service line at 801-766-4994. If your Order has already shipped than wait for it to come and then print a return label to ship the item back.
Although we love to give our customers the best deals, we only allow for one use of a discount code at a time!
All our discount codes are case sensitive, if you received the discount code with either lower or upper case letters make sure to enter it exactly as shown in your email or where ever you received the code from. If your code still isn't working, it's possible the code is either expired or altered just a bit. you can reach out to us if you would like and we are happy to help!
Yes! We do offer military discounts, If you'd like to receive this discount, Go ahead and login or sign up to our member list HERE once signed up you can receive Military discounts.
As of right now we do not support multiple forms of payment for online orders
Yes! if you have any specific questions on sizing for items you can always find those size guides located on the bottom of each product page. Or if you have a scope or optic that you may not be sure about the fit we have our Sizing guide for all optic covers for the NX and NX2 scope covers. You can find that list HERE.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. If you have a more unique situation about a refund you can always contact us at firstname.lastname@example.org and we can assist you where needed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. Late or Missing funds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Alpine Innovations, 275 No. 950 Ea. Lehi Utah, 84043
To return your product, you should mail your product to: Alpine Innovations- Returns 275 No. 950 Ea. State street. Lehi, Utah, 84043 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We offer a Limited lifetime manufacturer guarantee; we will warranty any manufacture defect that you may encounter with a product. This is for the lifetime of that product as well. If any damage is done deliberately to the product as well meaning, you personally cut or tear a product, we will not cover those items or situations. However, The Limited Lifetime warranty does not cover loss, theft, or damage that does not hinder the performance or use of the product. This includes cosmetic damage that doesn’t hinder the performance of the product.
If you encounter a defect on one of your products there are a couple things to do. First take a picture of the defect and describe what is defective on your product. Email this photo and description along with your full name, the sales order or order number so we can look you up and a phone number in case we may need to call you. Send this email to firstname.lastname@example.org. Please allow for 48 hours or 2 business day for us to respond. If you email on a Friday we may not get back to you by Monday.
If you purchased a product from any retailer that isn’t our in house store or our home website than you need to return that product to that specific retailer for a return or exchange.
If you would like to warranty a product that we no longer make we may be able to repair the product you still have and if not we may just exchange your older product for a newer similar item.
Yes we will still warranty gifts. We will need the full name of the person who ordered the gift for you in order to look them up and confirm the original order in our system.
The main thing our warranty will not cover is any intentional or deliberate damage to a product. Meaning the Item was purposely torn, ripped, cut or broken in hopes to exchange and receive a new item. We also will not warranty any damage done by user error. If the Item was ruined due to misuse than it will not be covered by our warranty.